Incident Management Specialist - Banking Sector

Join Rapid Technology Indonesia as an Incident Management Specialist in the dynamic banking sector! This critical role ensures uninterrupted financial services by proactively identifying, resolving, and documenting IT incidents. You'll be part of a dedicated team safeguarding banking operations in Tangerang, where your expertise will directly impact the reliability of financial services. Daily, you'll leverage tools like ServiceNow, Splunk, and Jira to manage and mitigate incidents, ensuring minimal downtime and maximum efficiency.

At Rapid Technology Indonesia, we're committed to innovation and excellence. Our team is at the forefront of the banking technology landscape, driving digital transformation and delivering cutting-edge solutions. As an Incident Management Specialist, you'll have the opportunity to grow your career in a supportive environment, with access to continuous learning and development programs.

If you're passionate about IT incident management and eager to make a difference in the banking sector, we invite you to apply. Your role will be pivotal in maintaining the integrity and availability of critical banking systems, ensuring smooth operations for our clients.

📋 Tanggung Jawab Pekerjaan

• Proactively monitor and respond to IT incidents using ServiceNow and Splunk.
• Document and categorize incidents to ensure accurate tracking and resolution.
• Collaborate with cross-functional teams to diagnose and resolve complex IT issues.
• Implement and maintain incident management best practices and procedures.
• Provide incident management reports and metrics to stakeholders.
• Participate in continuous improvement initiatives to enhance incident response processes.
• Ensure compliance with ITIL and industry best practices for incident management.
• Support the incident management team in achieving service level agreements (SLAs).

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT incident management, preferably in the banking sector.
• Certification in ITIL Foundation or equivalent.
• Proficient in using ServiceNow, Splunk, and Jira.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Knowledge of banking regulations and compliance requirements.

🛠️ Keahlian

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