Customer Service Administrator - Sales Support Team

Join YC Media as a Customer Service Administrator and become a vital part of our dynamic sales support team in Bandung, Jawa Barat. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and enjoy helping customers achieve their goals. At YC Media, we are a leading media company dedicated to delivering high-quality content and services to our clients. Our team is known for its collaborative spirit and commitment to excellence.

As a Customer Service Administrator, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You will work closely with our sales team to provide exceptional customer support, manage customer relationships, and contribute to our overall customer satisfaction. This role offers a unique opportunity to grow within a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate, and friendly responses via email, phone, and live chat.
• Assist in managing customer accounts, including order processing, billing, and payment collection.
• Collaborate with the sales team to understand customer needs and provide tailored solutions.
• Monitor customer feedback and escalate issues to the appropriate teams for resolution.
• Maintain accurate and up-to-date customer records in our CRM system, Salesforce.
• Participate in training sessions and continuous learning to improve customer service skills.
• Contribute to the development of customer service best practices and procedures.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in using CRM systems, particularly Salesforce.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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