Customer Service Representative - Marketplace Support

Join our dynamic team as a Customer Service Representative specializing in Marketplace Support! In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. Your patience, attention to detail, and ability to handle multiple tasks will be crucial in providing exceptional customer service. At Private Advertiser in Kiaracondong, you'll have the opportunity to grow within a company that values its employees and customers alike.

Every day, you'll interact with customers via phone, email, and live chat, using tools like Zendesk and Freshdesk to manage and track inquiries. You'll also assist with order processing, refunds, and product returns, ensuring a smooth shopping experience for our customers. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and live chat, ensuring prompt and professional responses.
• Use CRM and ticketing systems like Zendesk and Freshdesk to manage and track customer issues.
• Assist with order processing, refunds, and product returns, ensuring accurate and efficient service.
• Provide product knowledge and recommendations to customers, enhancing their shopping experience.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Collaborate with the sales and logistics teams to resolve customer issues effectively.
• Stay updated with company policies and procedures to ensure compliance and consistency in service delivery.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a marketplace or e-commerce environment.
• Proficient in using CRM and ticketing systems like Zendesk and Freshdesk.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Attention to detail and a customer-centric approach to service delivery.
• Familiarity with e-commerce platforms and processes is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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